We are a non-profit organization registered under Organization Act, No.24 of 2002 as amended from time to time of the Internal Revenue Code. Your program fees (except for individual sponsorships) are charitable donations and used towards providing free services to undeserved communities in Tanzania.
TERMS AND CONDITIONS ,REFUND
“Applicant” – means a specific person, identified in the Application Form, who completed and submitted a YAAPHA Application within the date deadline
“Participant” – means a specific person, identified in the Application Form, that YAAPHA accepted into the YAAPHA program via e-mail or mail or application system through our partners websites.
The program fee deposit and YAAPHA Program Agreement, bearing volunteer Participant or guardian’s signature, must be submitted in order to participate on a YAAPHA Program. The deposit is non-refundable and non-transferrable to a different individual, but it is good for a lifetime for the volunteer! There will be a $150 fee to transfer your deposit to a future trip if you cancel your trip within 70 days of trip commencement. These monies will permit YAAPHA to make necessary reservations and arrangements as well as confirm volunteer Participant’s commitment to participate in the Program. YAAPHA will reserve volunteer Participant’s Program placement dates upon receipt of the non-refundable deposit and completed Agreement (subject to availability).
Add-on deposits are also non-refundable and non-transferable to a different person, but also incur a $150 fee to transfer your add-on deposit to a future trip if you cancel within 70 days of trip commencement (not the start date of the add-on). If you cancel your add-on within 30 days of the trip start date, you lose the entire add-on deposit.
FINANCIAL DUE DATES
Any and all payments associated with YAAPHA Program costs are due in the YAAPHA office on or before 70 days prior to volunteer Participant’s departure date. YAAPHA will provide volunteer Participants with a Final Invoice, showing a payment summary and any balance due, via e-mail and mail no later than 70 days prior to volunteer Participant’s departure date. YAAPHA charges a $50.00 fee for late payments. Volunteer Participants may contact YAAPHA for payment options, if necessary.
If YAAPHA does not receive full payment 70 days prior to departure and no prior arrangements have been made with YAAPHA office, then YAAPHA will assume volunteer Participant cancelled YAAPHA Program. Once cancelled, volunteer Participant’s placement for the YAAPHA Program and/or specific departure date is not guaranteed, even if volunteer Participant becomes reinstated.
YAAPHA reserves the right to move volunteer Participant’s Program dates for the YAAPHA Program within a reasonable amount of time per YAAPHA’s discretion.
What’s Included In Your Trip Cost
YAAPHA’s Program Includes:
YAAPHA’s Program Cost Does Not Include:
CANCELLATION AND REFUND POLICY
In the event of volunteer Participant cancellation of YAAPHA Program, volunteer participants must inform YAAPHA offices in writing via e-mail or mail with confirmation receipt by YAAPHA. No verbal cancellations will be accepted. Any and all monies cannot be transferred to a different volunteer Participant. Volunteer In addition to YAAPHA, Participants must also inform their travel insurance provider of cancellation. If the reason for cancellation falls within the terms and conditions of the Participant’s insurance policy, then the provider may refund the Participant. If the Participant’s insurance claim is denied, Participant may then submit proof of denial to YAAPHA, and the Cancellation Policy below will apply.
Since YAAPHA is liable to 3rd party vendors for any and all financial commitments made on behalf of volunteer Participants for necessary program arrangements prior to departure dates, upon YAAPHA’s receipt of volunteer Participant’s written cancellation, volunteer Participants will incur cancellation charges associated with expenses and costs suffered by YAAPHA for the volunteer Participant’s Program. The date of cancellation is defined as the date that YAAPHA received volunteer Participant’s written cancellation notification.
All program fee deposits are non-refundable and non-transferable. Deposits are, however, good for life as long as the Participant cancels in writing at least 70 days prior to departure. If the cancellation is within 70 days, below Cancellation Policy will take effect. Note: ALL deposits are non-refundable and non-transferable to a different person than the participant.
Because YAAPHA makes financial commitments on behalf of Participants prior to departure dates, cancellation fees are applicable per person based on days before cancellation as follows:
Cancellation Dates & Corresponding Fees
If you cancel your trip with…
70 days or more prior to departure: All deposit(s) are non-refundable, but good for life!
69 to 50 days prior to departure: Loss of 50% of total program cost, including non-refundable deposit(s). A $150 fee reinstates non-refundable deposit(s) or applies deposit to the remaining balance of an existing trip.
49 to 31 days prior to departure: Loss of 75% of total program cost, including non-refundable deposit. A $150 fee reinstates non-refundable deposit(s) or applies deposit to the remaining balance of an existing trip.
30 days or less prior to departure: Loss of 100% of total program cost, including non-refundable deposit(s).
Failure to show up: Loss of 100% of total program cost, including non-refundable deposit(s).
Please note that the above cancellation policy does not include airfare. Any cancellation refunds will be processed at the end of the YAAPHA program term. If cancellation reasons are within the terms of Participant’s travel cancellation insurance policy, then the Participant should inform his/her insurance carrier for possible reimbursement.
Absence from the program
If any participant does not report on the program already signed up by him/her within a period of five (5) days from the program start date without providing any notice, such program will be deemed to have been cancelled.
Participants can commence their program any time after the scheduled start of their programs so long as they provide sufficient notice to Volunteering Journeys on their late arrival. However, no portion of the program fee for the absence period will be refunded.
YAAPHA reserves the right to modify and/or change the Program itinerary without notice. Every reasonable effort will be employed to operate the Program as planned; however, should unforeseen events and conditions require the itinerary to be altered or cancelled, YAAPHA reserves the right to do so for the safety and best interest of the group. If these issues occur and YAAPHA is forced to cancel a Program, YAAPHA will attempt to reallocate Participant to an alternate program within one calendar year, subject to conditions and availability.
In the event that this reallocation is unsuccessful, YAAPHA will issue volunteer Participants a non-refundable voucher for monies paid for use within 2 calendar years from the date of departure or participant will be given a full refund of monies received by YAAPHA pursuant to RCW 19.138.040(6): “If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.”
In the event that a dispute shall arise between parties to the Program Agreement with regard to any of the provisions or the performance of any Terms and Conditions of the Agreement, volunteer Participant agrees that the exclusive venue for dispute resolution shall be Msasani Area , Kaloleni Street,Kaloleni Ward Behind CCBRT- Moshi, Kilimanjaro.
TRAVEL/TRIP CANCELLATION INSURANCE
All volunteer Participants are required to secure travel/trip cancellation insurance for the duration of the YAAPHA Program. Volunteer Participants should select their own insurance policy specific to their individual needs with related policy conditions.
It is important that volunteer Participants thoroughly read and review any insurance policy, specifically in regards to cancellation circumstances. YAAPHA is not responsible for any travel/trip insurance actions, exclusions or omissions.
YAAPHA requires volunteer Participants to submit their proof of travel/trip cancellation insurance to the YAAPHA office no later than 60 days prior to the date of their departure.
All volunteer Participants are required to secure medical insurance to cover the volunteer Participant while abroad for the duration of the YAAPHA Program. Volunteer Participants should contact their current medical insurance provider to find out if their policy includes overseas coverage. If any volunteer Participant do not have medical insurance, volunteer Participants may obtain an insurance policy that includes both travel/trip cancellation and medical coverage.
YAAPHA requires volunteer Participants to submit their proof of medical insurance to the YAAPHA office no later than 60 days prior to the date of their departure.
YAAPHA requires all volunteer Participants to advise the YAAPHA office of any pre-existing or current medical condition and/or allergies either on the YAAPHA medical form or by e-mail. YAAPHA is not responsible for any omissions in regards to the volunteer Participants’ medical information.
YAAPHA recommends all volunteer Participants take YAAPHA organized flights to the host country(s) for the purpose of smooth, uninterrupted arrival departure. If volunteer Participants cannot take YAAPHA organized flights, then they must contact YAAPHA regarding alternate travel plans.
ADDITIONAL DOMESTIC TRANSPORTATION IN HOST COUNTRY
Additional domestic transportation in the host country by air, Road or boat is required. YAAPHA arranges and don’t covers all air, road or boat transportation in the host country during the duration of the Program.
YAAPHA provides orientation meeting(s) in the volunteer Participant’s host country(s) as well as a interactive debriefing seminar before the end of the excursions. The orientation(s) are conducted by YAAPHA Program Leaders in the host country(s) with the purpose of preparing volunteer Participants for their Volunteer Project and Adventure Tour. The final debriefing seminar is an interactive meeting meant to gain insight from our volunteer Participants about our Programs and volunteer initiatives.
YAAPHA will provide information on Volunteer Initiatives to volunteer Participants via email prior to their departure date. Information sent to volunteer Participants will describe project goals, organization background and facts, accommodations, meals, volunteer tasks, suggested reading material, a packing list supplementary to the website packing list, health and safety considerations and more.
All YAAPHA volunteer groups will be accompanied by a YAAPHA Program Leader to collaborate with the organization, facilitate group discussions, supervise volunteer activities and promote volunteer Participants’ safety. YAAPHA reserves the right to modify volunteer projects without notice, subject to unforeseen conditions.
YAAPHA Project Leaders will facilitate volunteer Participant activities and will have the ability to arrange a variety of desired activities.
Volunteer Participants will have the option to add on activities during their Adventure Tour. These add on activities are additional to the Program cost and can be purchased during the Program on volunteer Participant’s discretion. The internationally recognized PADI Scuba Diving Certification course must be purchased at least 60 days before departure to receive the associated YAAPAHA discount. Volunteer Participants must consult with their physician regarding scuba diving health precautions. The Most popullar attractive sites in Tanzania are Ngorongoro crater , Serengeti National Park , Mt. Kilimanjaro National Park, Water falls , Hot spring , Tarangire and Lake Manyara National Parks.
YAAPHA reserves the right to modify Adventure Tours without notice, subject to unforeseen conditions.
MEALS ON THE YAAPHA PROGRAM
Volunteer Participants are encouraged to try native foods to authenticate their experience abroad. During both the Volunteer Program, YAAPHA will provide at least three (2) meals a day from local cuisine ( Lunch are to be paid by the volunteers themselves during Volunteer program) and Adventure Tour will cover all meals, tour guard and transportation after payment of all the full amount for the tour. Volunteer Participants will be encouraged to explore local restaurants and eateries on the Adventure portion of the trip. Volunteer Participants must inform YAAPAHA offices of dietary needs either in their application or via email. Vegetarians can be accommodated. YAAPHA cannot accommodate all dietary needs; volunteer Participants may need to supplement the included meals at their own expense. Volunteer Participants must contact YAAPHA regarding specific dietary needs, if necessary. Volunteer Participants with food allergies (or other allergies) must ensure that YAAPHA is aware of such allergies and the severity of the allergies.